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    Thread: Complete/Clean Uninstall/REinstall

    1. #1
      Super Moderator shannon90210's Avatar
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      Arrow Complete/Clean Uninstall/REinstall

      At times it is recommended to perform a Complete/Clean Uninstall/REinstall
      before proceeding further

      This will also save a lot of 'tail chasing' later
      - if all that is needed is a simple good thorough clean-up


      >> Remove everything :
      1ClickDVDCopy and 1ClickDVDCopyPRO ( if apply ) AND CopytoDVD
      .......Everything
      ( Remove the VSOInspector - also - if installed )

      *******************************


      This may be of help , recommended often as a last result .
      It begins 1Click from point zero .
      This should clean out any remnants from previous installs
      and give you a fresh start ,
      Follow these instructions very carefully .

      Make sure you write down \ have your Registration ID handy .

      Please Note :
      You may be able to address your Issue without going into the 'Registry Editor"
      Steps #2 through #8 are a little intensive and may be skipped


      Alexia provided this procedure
      Here's the procedure to do a "complete clean" un-install and re-install
      of 1CLickDVDCopy & CopyToDVD:

      1. First, un-install 1ClickDVDCopy & CopyToDVD using your Windows Control Panel.

      2. Click on your Windows operating system "Start" button and select "Run..."

      3. In the filed next to "Open:", type the word "regedit"
      and press Enter (or click the OK button).
      The Registry Editor window should open.

      4. Click on the "+" sign next to the "HKEY_CURRENT_USER" folder to open it.
      Click on the "+" sign next to the "Software" sub-folder to open it.

      5. Locate and delete two folders in the "Software" sub-folder.
      The first folder to delete is the "LG Software Innovations" folder.
      Click on the folder name (not the "+" sign) once
      and press the "Delete" button on your keyboard
      to delete this folder.
      The second folder to delete is the "VSO" folder.
      Click on the folder name (not the "+" sign) once
      and press the "Delete" button on your keyboard
      to delete this second folder.

      6. Click on the "+" sign next to the "HKEY_LOCAL_MACHINE" folder to open it.
      Click on the "+" sign next to the "Software" sub-folder to open it.

      7. Locate and delete two folders in the "Software" sub-folder.
      The first folder to delete is the "LG Software Innovations" folder.
      Click on the folder name (not the "+" sign) once
      and press the "Delete" button on your keyboard
      to delete this folder.
      The second folder to delete is the "VSO" folder.
      Click on the folder name (not the "+" sign) once
      and press the "Delete" button on your keyboard
      to delete this second folder.

      8. Close the Registry Editor window.

      9. Reboot your computer.

      9A. Search "All Files and Folders " ( inc. Hidden Folders ) for
      [ 1Click ] , [ Copy to DVD ] , [ VSO ] , [ LG SOFT ]
      and DELETE any remaining folders/files
      ( excluding " Internet Shortcuts " )
      You may find none - Great , proceed .
      You may find program files , cache files , etc. - Remove them
      - then Reboot your computer and proceed .

      ******************************
      BEFORE installing a 'fresh' 1ClickDVDCopy//PRO -

      BE SURE to :
      Go to >> Start >> My Computer >> C: > "Program Files"

      >>> Look for a "LG Software Innovations" Folder
      IF found remaining = DELETE the "LG Software Innovations" Folder

      >>> Look for a "VSO" Folder
      IF found remaining = DELETE the "VSO" Folder

      REBOOT .

      IF , for some reason ,
      You have trouble with deleting the "VSO" folder
      - Stop
      and Return here for assistance .

      *******************************


      10. Download and install using this link:
      http://www.lgsoftwareinnovations.com/download.asp

      11. Reboot your computer again.

      The installation should now be complete.

      Running a 'Registry Cleaner' now - would probably be a more than really good idea
      ( http://www.ccleaner.com/ it's free )

      Hope this helps ,

      Make sure you write down \ have your Registration ID handy .

      Remember , it is no longer necessary to also install
      the seperate CopytoDVD SE program .
      CopytoDVD is now contained within the 1ClickDVDCopy installation .

      I would wait on installing the bonus CopytoDVD SE program ,
      If you would still like to have it's use .
      Let's get 1Click fixed first .


      note: Any/All 'settings' will be returned to default
      Go to your "Settings" and check/make any necessary selections
      .

      Last edited by shannon90210; Oct 21st, 2008 at 02:34 PM.

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