This is for REGISTERED USERS (those who have purchased the software)
Firstly, if you have ordered and have not received your registration ID, you can try to retrieve it here, provided there were no typing errors in the order form:
If anyone is having problems registering their software for the first time, and is getting an error such as the one below:
Online activation failied,reason[can't resolve hostname to IP address] - try again later
Please try registering using the offline method.
You will need two things: your Registration ID (which you already have) and your offline computer's unique User ID.
To get the unique computer User ID:
Open the 1Click application on your offline computer. To access the registration window, click on the "?" button. At the bottom of the registration window, you should see the computer's unique User ID.
When you have those two pieces of information, you can create your offline activation code right here:
Here are the steps to register your copy of 1Click offline:
Open the 1Click application. Access the registration window by clicking on the "?" button. Copy and paste your 17-digit Registration ID in the top frame of the registration window of 1Click. Then, copy and paste your 32-digit activation code and click on the "Unlock" button next to the activation code.
If this does not work, OR you are getting an error message saying "This program is already registered on another computer" then you will need to email firstname.lastname@example.org
If you have any other questions, please post them in a new thread